What should I do if I've rejected a client's KYC, and what comes next in managing their subscription?
Rejecting a client's KYC (Know Your Customer) submission is part of the verification process to ensure the accuracy and authenticity of user information. When you reject a client's KYC, the following process happens :
- Instant Client Notification: First and foremost, it's essential to promptly notify the client regarding the rejection of their KYC. Provide clear and specific reasons for the rejection, so they understand what issues need to be addressed. Once a reason is added in rejection, we share an instant notification with the client regarding the rejection.
- Request Resubmission: In the notification to the client, instruct them to resubmit the required documents or information. Highlight the specific areas that need attention or correction, such as inaccuracies in the provided documents. We redirect client to resubmit the KYC and share it with you once the resubmission happens.
- Assist the Client: Be available to assist the client throughout the resubmission process. Offer guidance and support to ensure they can meet the necessary requirements for KYC verification.
- KYC Review: Once the client has resubmitted their KYC documents, review them thoroughly to ensure the necessary corrections have been made and that the information is accurate.
- Re-Verification: After verifying the resubmitted documents and confirming that the client has met the requirements, proceed with the KYC re-verification process.
- Approval or Rejection: Based on the results of the re-verification, the client's KYC status will be updated to either "Approved" if successful or "Rejected" if issues persist.
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